Contact Centre Agents-level 1 Escalations

The job posting is outdated and position may be filledResponsibilities:• Transport management system should be monitored and customers contacted when delays are expected or when customers have requested a call back• Monitor and evaluate the overall support centre performance and provide action plans and performance targets• Secure that the department...

**Job description**: Charterhouse is working with an established organisation in Dubai, who is looking to hire Contact Centre Agents and Team Leaders to support their expanding business. **About the role** You will also be responsible for certain account enquiries, customer complaints, as well as support issues and responding accordingly. All queries must...

Our client who is a government company in the healthcare sector is looking for a **Contact Centre Agent** for a **1-month** extendable contract** for their team in Dubai. As this is a temporary role, we would prefer someone who has a **Sponsor Visa** and **can join immediately.** **Job role**: **Core Responsibilities**: appropriate point-of-contacts as...

Lead and manage a team of customer service representatives to achieve performance targets and service level agreements. - Provide ongoing coaching, training, and development to team members to enhance their skills and knowledge. - Monitor and evaluate team performance, providing feedback and implementing corrective actions as necessary. - Foster a positive...

Lead and manage a team of customer service representatives to achieve performance targets and service level agreements. Provide ongoing coaching, training, and development to team members to enhance their skills and knowledge. Monitor and evaluate team performance, providing feedback and implementing corrective actions as necessary. Foster a positive and...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: - Coach, develop, and motivate a team of agents within the contact...

**Accountabilities** - Answer all customer inquiries in a friendly, professional, and efficient way. - Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional. - Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to...

Real Estate/BPO/Banking/Finance/Collections agency industry sectors._Job BriefThe role of the Team Leader is to lead, manage, engage, and develop a team of telephony advisors who provide front line sales and support to our guests or travel agent partners. This role is key in supporting the delivery of the company key performance targets and the Contact...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Outline: Coach, develop, and motivate a team of agents within the contact centre....

**Job description** **Job title: Call Centre Agents (Only contact center agents would be consider for this role*)** **Arabic, Arabic + French and Hindi** **Job location: Dubai, UAE** **Job type: Full time, Permanent** **Start date: Soon** **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints,...

Accountabilities Answer all customer inquiries in a friendly, professional, and efficient way. Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional. Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the...

**Responsibilities**: - Handle inbound and outbound customer calls professionally. - Answer customer inquiries and resolve issues promptly. - Provide information about products and services. - Record details of calls and customer interactions. - Follow up on customer calls when necessary. - Maintain customer databases and ensure accurate information. -...

Job Purpose: Coach develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: Coach develop and motivate a team of agents within the contact centre....

The job posting is outdated and position may be filled• Provide helpful feedback and positive communication to motivate contact centre agents to minimize agent attrition rate.• Identify the enquiries and queries received by other departments and business units and delegate tasks and responsibilities to team members.• Provide intensive and on-going...

Keep purpose of this role is to be centralized contact for organiser, exhibitors, contactors, visitor, tenant, or mass-market customers; providing real-time response, fast resolution, standardised service quality and enhanced business insights. Handle customer orders by scripting new order and/or validating and processing existing orders in CRM system....

Job Purpose: Coach develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: Coach develop and motivate a team of agents within the contact centre....

Job Purpose: Coach develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department. Job Outline: Coach develop and motivate a team of agents within the contact centre....

For More Top Organization JobsClick HereDescription:Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Responsibilities:Coach, develop, and...

For More Top Organization JobsClick HereDescription:Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Responsibilities:Coach, develop, and...