CONTACT CENTRE TEAM LEADER
3 weeks ago
Vocational or Diploma (122 or equivalent) :
Experience Minimum 3 years airline sales and contact centre experience. Coaching and people development. Knowledge/skills Working knowledge of contact centre and airline industry procedures and methodology. Standard Fares and Ticketing courses Skywards and MARS reservations systems. Excellent interpersonal telephone and customer service skills. Ability to work in a busy sales team environment. Selection skills training. PC based skills to operate Windows package such as Microsoft Word/ Excel/ Email. SkyCargo: Knowledge of cargo tariffs IATA regulations SkyCargo systems policies & procedures import and export rules and regulations. Trained in dangerous goods acceptance & live animal regulations. Other languages besides English ArabicSalary & Benefits: Join us in a management role and enjoy an attractive taxfree salary. On top of our generous travel benefits including discounted flights and hotel stays around the world this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits life insurance and more.This job has been sourced from an external job board. More jobs on#J-18808-Ljbffr
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