Call Centre Agent

3 weeks ago


Dubai, United Arab Emirates Ultimate HR Solutions Full time

**Accountabilities**
- Answer all customer inquiries in a friendly, professional, and efficient way.
- Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional.
- Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
- To be a brand ambassador and clearly demonstrate this in the approach to customer engagement across all customer touchpoints.
- Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required and engage with the relevant business areas in support of customer solution.
- Promote and upsell Virgin mobile products and service through various servicing channels.
- Provide telephony support to point of sales channels related to activation issues.
- Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
- Contribute to overall achievements of required Service Level by achieving agreed targets.

**Professional qualification & experience**
- Minimum experience of 1 year in customer service or contact centre environment.
- Previous experience in online/digital contact handling being webchat
- Multilingual with fluency in written & spoken English and other languages as required by BU.

**Job Types**: Full-time, Permanent

**Salary**: AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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