Call Centre Agent

5 months ago


Dubai, United Arab Emirates Oneztech Full time

**Responsibilities**:

- Handle inbound and outbound customer calls professionally.
- Answer customer inquiries and resolve issues promptly.
- Provide information about products and services.
- Record details of calls and customer interactions.
- Follow up on customer calls when necessary.
- Maintain customer databases and ensure accurate information.
- Escalate complex issues to the appropriate department.
- Meet performance targets and call handling quotas.

**Qualifications**:

- High school diploma or equivalent.
- Proven experience as a call centre agent or in a customer service role.
- Excellent verbal communication skills.
- Strong listening and problem-solving abilities.
- Ability to handle high call volumes and remain calm under pressure.


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