Manager - Operations and Governance

3 weeks ago

Dubai, United Arab Emirates Emirates NBD Full time

**Company Introduction**

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate **Liv, **the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

**Job Purpose - As Governance Manager at Emirates NBD, your role is to**
- Manage a team of governance specialist to manage compliance queries, operations, risk and controls, process improvement and training.
- Represent Priority & Personal Banking segment for projects, Consumer Protection Rights (CPR), Finacle, exceptions management etc.
- Ensuring efficiency of existing Business Process & Improvements for the segment.
- Providing recommendation / guidance on operational compliance & risk related matters.
- Remain as a single point interface from priority segment for investigations in relation to Legal/Fraud Cases One-point operational interface contact between segment and functions like fraud, ops risk, compliance, legal, branch network.

**Responsibilities
- Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams.
- Customer reviews or any other projects. This involves close collaboration with Tanfeeth, RMs, Customers, compliance, and relevant stakeholders to ensure precise execution.
- Preparing and disseminating Management Information System (MIS) reports
- Act as main point of contact for the segment staff and coordinate actions to provide all relevant support.
- Assist Sr. Manager Governance in all ongoing group and team projects and any thematic reviews as identified
- Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams
- Execution of other compliance alerts as per unit requirements, ensuring that they are carried out in strict adherence to policy and procedure. Any exceptions or deviations must be promptly escalated to the approving authority in accordance with the delegation matrix.

**To be successful in this role, you will need the following skills and experience **
- University Degree in Business, Finance, Banking, Economics or Equivalent would be preferable.
- 7-10 years in a Banking/ Financial industry managing business risk, operations, policies & procedures
- 3 - 5 years of experience in managing large teams.
- Possess Fair knowledge of KYC & financial crime risks. External certifications like ACAMs, ICA or any other risk management learning courses would be an added advantage.

**What we offer you**
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare Preferential banking facilities for employees

**Why Join Us**

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, each employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

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