Governance Manager

7 months ago


Dubai, United Arab Emirates Emirates NBD Full time

**Company Introduction**

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate **Liv, **the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

**Job Purpose - As Governance Manager - Priority Banking at Emirates NBD, your role is to**
- Manage a team of governance specialist to manage compliance queries, operations, risk and controls, process improvement and training.
- Represent Priority & Personal Banking segment for projects, Consumer Protection Rights (CPR), BPM, Finacle, exceptions management etc.
- Ensuring efficiency of existing Business Process & Improvements for the segment.
- Providing recommendation / guidance on operational compliance & risk related matters.
- Remain as a single point interface from priority segment for investigations in relation to Legal/Fraud Cases One-point operational interface contact between segment and functions like fraud, ops risk, compliance, legal, branch network.

**Responsibilities -**
- Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams.
- Oversight and coordination for remediation efforts, whether it pertains to High-Risk customer reviews or any other projects. This involves close collaboration with Tanfeeth, RMs, Customers, compliance, and relevant stakeholders to ensure precise execution.
- Preparing and disseminating Management Information System (MIS) reports and effectively managing all operational and procedure-related issues in a timely manner.
- Execution of other compliance alerts as per unit requirements, ensuring that they are carried out in strict adherence to policy and procedure.
- Any exceptions or deviations must be promptly escalated to the approving authority in accordance with the delegation matrix.
- Identify key stakeholders and analyze their needs & expectations. Maintain early and ongoing consultation during proposals & remediations.

**To be successful in this role, you will need the following skills and experience **
- Qualifications : University Degree in Business, Finance, Banking, Economics or Equivalent would be preferable.
- External certifications like ACAMs, ICA or any other risk management learning courses would be an added advantage
- Excellent communication skills - Both reading & writing. (English) Possess Fair knowledge of KYC & financial crime risks.

**What we offer you**
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees


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