Experienced Operations Manager for Government Services

1 day ago


Dubai, Dubai, United Arab Emirates People Perfect Advisory Full time

People Perfect Advisory is a reputable organization seeking a seasoned professional to fill the role of Tasheel Operations Manager.

 

The ideal candidate will possess a minimum of 10 years of experience in managing operations within the government services sector, with a strong focus on Tasheel services. This position requires a skilled leader who can oversee daily operations, ensure compliance with regulatory requirements, and drive operational excellence in a fast-paced environment.

 

Key Responsibilities:

  • Daily Operations Oversight: Ensure efficient and effective service delivery at the Tasheel center.
  • Team Leadership: Lead and manage a team of service agents, providing training, support, and performance management.
  • Compliance Management: Ensure adherence to all UAE government regulations and Tasheel-specific guidelines.
  • Operational Improvement: Monitor metrics, identify areas for improvement, and implement process enhancements.
  • Customer Issue Resolution: Handle escalated customer issues, ensuring timely and satisfactory resolutions.
  • Strategic Planning: Collaborate with senior management to develop and implement strategic operational plans.
  • Record Keeping: Maintain accurate records and reports, ensuring all transactions are documented and compliant with legal requirements.
  • Stakeholder Liaison: Liaise with government authorities and other stakeholders to ensure smooth operations.

 

Requirements:

  • Operations Management Experience: Minimum of 10 years of experience in operations management, specifically within the Tasheel or government services sector.
  • Leadership Skills: Strong leadership and team management skills.
  • UAE Labor Laws Knowledge: In-depth knowledge of UAE labor laws and government procedures related to Tasheel services.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Pressure Management: Ability to work under pressure and manage multiple tasks effectively.
  • Computer Proficiency: Proficiency in using computer applications and office software.
  • Languages: Fluency in Arabic and English.

 

Estimated Salary: AED 25,000 - AED 35,000 per month, depending on experience.

 

Benefts:

  • Competitive Salary: Competitive salary package.
  • Health Insurance: Health insurance and other benefits as per UAE labor law.
  • Professional Development: Opportunities for professional development.
  • Dynamic Work Environment: A dynamic and supportive work environment.

 


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