Technical Customer Support

5 months ago

Dubai, United Arab Emirates Sana Commerce Full time

Dubai-
- Customer Service**Technical Customer Support**:
- Dubai
Customer Service

At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. **Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them.** We’re a fast-growing SaaS company that allows you to take ownership of your career.

As Technical Customer Support, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company and teams are growing

**What you'll get**:

- The opportunity to make an impact at a fast-growing SaaS scale-up;
- Up to 3 weeks “work from anywhere” per year;
- A global and customized onboarding program (9,1/10 rated by previous hires);
- A hybrid working model - 4 days from the office, 1 day from home;
- Bi-Weekly company lunch on us (Wednesdays).

**Want to know more about the role?**:
- **Magdalena Chrobot**:
+31 10 243 6010At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. **Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them.** We’re a fast-growing SaaS company that allows you to take ownership of your career.

As Technical Customer Support, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company and teams are growing

**What you'll get**:

- The opportunity to make an impact at a fast-growing SaaS scale-up;
- Up to 3 weeks “work from anywhere” per year;
- A global and customized onboarding program (9,1/10 rated by previous hires);
- A hybrid working model - 4 days from the office, 1 day from home;
- Bi-Weekly company lunch on us (Wednesdays).

**What you’ll be doing**:

- First point of contact for our customers;
- Pro-actively work with the customer to resolve their questions in time;
- Handle customer questions and requests via a ticket system within the agreed time frame;
- Solving issues in our standard product;
- Investigate issues by debugging in code and aiding the development team in resolving them.

**What you’ll bring**:

- At least a bachelor's degree;
- 3-5 years of experience in a technical customer service role across IT industry/ complex product;
- Customer Service Skills. You have experience interacting with customers. When issues arise, you see the potential to make something great out of it. You are never backing down and will always strive to reach the best possible solution for your customers;
- Great organizational skills.** **Superior project and time management skills, you have excellent attention to detail;
- Technical affinity. You have experience with Excel to an advanced level, and preferably experience reading HTML or another coding language. Working with E-Commerce software is a plus.
- Communication skills. You speak and write fluently in English. Dutch and/or German are a plus. You are great at understanding customer needs and know how to look for the ‘question behind the question’.

**Who we are**:
So, what does it mean to be a part of the Sana Commerce team?
- ** Entrepreneurial.** Sana Commerce exists today because a few people had a great idea and brought that idea to life.
- ** Result-driven.** We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
- ** Customer-Centric.** We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
- ** Team spirit.** At Sana Commerce, everyone is eager to help their colleagues, and success is always a team effort.
- ** Learning mindset.** Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

LI-MC1

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