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Customer Service

3 months ago

Dubai, Dubai, United Arab Emirates Citadel Health Management & Consultancy Full time

Key Resposibilities:

  • The Front Desk Department is committed to operating consistent highquality reception and creating unique experiences for the customers of our clinic to fit its vision as a patientcentered institution.
  • Provide highcaliber services to all patients by developing a customer care development model that is:
  • Consistent
  • Highly efficient
  • Continuously improving
  • Greet and provide
a pleasant first encounter to every customer

  • Provide consistent, highquality and timely help and support to all patients
  • Continuously improve and develop interpersonal skills among all staff
  • Measure and monitor the impact of our services by implementing staff performance evaluation and probing customer satisfaction
  • Track impact of services provided and ensure response to patients' suggestions and requests
  • Implement new sets of services to go along the everchanging needs and requirements of our institution
  • Ensure all customers are aware and benefit from these new services
  • Answering incoming calls and dealing with inquiries, transferring calls as required, responding and complying to requests for information
  • Collects copayments and issues receipts from the patients/families.
  • Documents all transactions in the ledger and in the computer system accurately and efficiently.
  • Confirm benefits on all patients at the time of registration. Record benefit information in patient account notes.
  • Taking insurance approvals as and when required.
  • Have in place processes to respond appropriately to complaints
  • Ensures that documentation meets current standards and policies.
  • Communicates verbally in a clear and concise manner.
  • Help in Registration form & Insurance form, fill up
  • Check the patient category
  • Insured Patient, Corporate Patients
  • Book appointments over phone as well as through walk ins
  • Schedule /Reschedule / cancel and confirms appointments (Doctors consultation, Radiology appointments)

Job qualifications:

  • Bachelors Degree of any discipline
  • A minimum Two (2) years of work experience in Healthcare industry.
  • Russian and English is an advantage

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

- customer service: 1 year (required)

Experience:

- customer service: 1 year (preferred)