Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our valued customers.
Key Responsibilities:- Maintain up-to-date knowledge of our shopping centre's services, amenities, and facilities to ensure a smooth day-to-day functioning of the Customer Service Information Desk.
- Ensure the smooth day-to-day operations of the Customer Service Information Desk under the direction and guidance of the Supervisor and Team Leader.
- Display a high level of personal grooming and perform duties in official attire at the workplace to promote Majid Al Futtaim Properties' image.
- Assist customers at the Information Desk by providing clear directions, information on on-going and upcoming mall promotional events, and answering queries in a polite and professional manner.
- Handle and resolve all customer complaints received in accordance with established Customer Service policies and procedures with the utmost courtesy and professionalism.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for growth and development
- A competitive salary and benefits package
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required
Language: English (en-US)
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