Customer Service Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Full time
About Emirates

Emirates is a multinational airline and cargo airline headquartered in Dubai, United Arab Emirates. The company is a subsidiary of The Emirates Group, which is owned by the government of Dubai.

Job Summary

We are seeking highly motivated and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our valued passengers and customers.

Key Responsibilities
  • Provide top-notch customer service to passengers and customers
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development programs to enhance customer service skills
Requirements
  • Fluency in English and at least one other language is a plus
  • Excellent interpersonal and customer service skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Willingness to work in a shift environment and wear a uniform (for front-line customer-facing roles)
Job Types

We have two types of customer-facing roles:

Airport Services Agent (EK/dnata) & Marhaba Services Agent

As an Airport Services Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to providing a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.

Contact Centre Services Agent

As a Contact Centre Services Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. Your ability to deliver exceptional customer service will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Benefits

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and development
  • Comprehensive training and development programs
  • Competitive salary and benefits package
  • Uniform and equipment provided


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