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Customer Service Director

2 months ago

Dubai, Dubai, United Arab Emirates FallenAmbers Full time
Job Summary

We are seeking a highly skilled Customer Service Director to join our team at FallenAmbers. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.

Key Responsibilities
  • Customer Service Strategy
    • Develop and implement customer service strategies that align with the company's overall mission and vision.
    • Identify areas for improvement and implement changes to enhance the customer experience.
  • Team Leadership
    • Lead and manage a team of customer service agents to ensure they have the necessary skills and knowledge to provide exceptional service.
    • Mentor and develop team members to achieve their full potential.
  • Customer Communication
    • Develop and maintain effective communication channels with customers to ensure their needs are met.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Performance Metrics
    • Monitor and analyze customer service metrics to identify areas for improvement.
    • Develop and implement plans to improve customer satisfaction and loyalty.
  • Industry Knowledge
    • Stay up-to-date with industry trends and best practices in customer service.
    • Apply this knowledge to improve customer service delivery and drive business growth.
Requirements
  • Experience
    • Proven experience as a Customer Service Manager or in a similar role.
    • Experience in leading and managing a team of customer service agents.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to think strategically and lead a team.
    • Strong problem-solving and analytical skills.
    • Proficiency in English.
  • Education
    • Bachelor's degree in Business Administration or a related field.