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Customer Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates Parisima Talent Full time

Job Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at Parisima Talent. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Call Handling: Handle incoming calls in a courteous and efficient manner, providing accurate information and guidance to customers.
  • Call Monitoring: Monitor and report on call activity, ensuring that customer requests are fulfilled within agreed service level agreements.
  • Database Management: Maintain accurate and up-to-date customer information in our database.
  • Administrative Support: Provide general administrative support to the service team, including preparing service T-Cards and inputting customer details.

Requirements:

  • Language Skills: Fluency in Arabic and English is required.
  • Experience: Previous experience in customer service or call center operations is preferred.