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Front Office Team Leader

3 months ago


Abu Dhabi, Abu Dhabi, United Arab Emirates HILTON Full time
  • Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
  • Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for resident Guests
  • Deliver and safely storage resident Guest luggage
  • Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Represent the needs of the Team to others in the hotel
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
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