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Team Leader

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Park Hyatt Full time
Park Hyatt Team Leader - Front Office

Job Summary: We are seeking a highly skilled Team Leader - Front Office to oversee the front office agents, manage cash control, and ensure exceptional guest services at Park Hyatt.

Key Responsibilities:

  1. Leadership and Supervision: Provide guidance and oversight to front office agents, ensuring they meet the highest standards of service and quality.
  2. Cash Control and Financial Management: Manage cash handling, reconcile transactions, and maintain accurate financial records.
  3. Staffing and Scheduling: Coordinate staffing needs, create schedules, and ensure adequate coverage during peak periods.
  4. Guest Services: Foster a culture of exceptional guest service, responding to guest inquiries, and resolving issues promptly.
  5. Training and Development: Develop and implement training programs to enhance staff skills and knowledge.
  6. Quality Assurance: Conduct regular quality checks, identify areas for improvement, and implement corrective actions.

Requirements:

  1. Leadership and Communication: Proven ability to lead and motivate teams, with excellent verbal and written communication skills.
  2. Experience and Qualifications: Minimum of two years of front office experience, with a strong background in guest relations and supervision.
  3. Language Skills: Fluency in Arabic, German, or Russian is required, with the ability to communicate effectively with guests and staff.
  4. Flexibility and Adaptability: Ability to work a flexible schedule, including evenings, weekends, and holidays.