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Front Office Supervisor

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Park Hyatt Full time

Position Overview: As a pivotal member of our Front Office team, you will play a crucial role in ensuring exceptional guest experiences at Park Hyatt.

Key Responsibilities:

  • Guest Reception: Welcome guests with professionalism and warmth, ensuring their expectations are met from arrival to departure.
  • Interdepartmental Communication: Foster effective communication with all relevant departments to guarantee seamless service delivery.
  • Occupancy Awareness: Stay informed about daily rate levels and occupancy statistics to optimize service and revenue.
  • Team Collaboration: Cultivate strong working relationships with all Front Office staff, particularly Front Desk Agents and Guest Services personnel.
  • Supervision: Oversee Front Desk operations, ensuring that guests receive attentive and courteous service.
  • Local Knowledge: Maintain comprehensive knowledge of hotel amenities and local attractions to assist guests with inquiries.
  • Financial Oversight: Verify the accuracy of cashier closures by Front Desk Agents at the end of their shifts, ensuring billing integrity.

Conclusion: This role is essential in maintaining the high standards of service that Park Hyatt is known for, ensuring that every guest feels valued and cared for throughout their stay.