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Front Office Team Lead

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time
Job Description

As a Front Office Supervisor with Shangri-La Group, you will play a vital role in ensuring the smooth operation of our front office services. Your primary responsibility will be to interact with clients and understand their needs, providing exceptional service and ensuring their stay with us is memorable.

  • Client Interaction: Develop strong relationships with our guests, understanding their preferences and requirements to deliver personalized service.
  • Service Standards: Maintain the highest standards of professionalism and courtesy when interacting with clients, ensuring their needs are met and exceeded.
  • Cash Handling and Credit Policies: Ensure that all cash handling and credit policies are followed, maintaining the integrity of our financial systems.
  • Team Management: Lead and motivate your team to deliver exceptional service, maintaining a high standard of professionalism and teamwork.
  • Department Maintenance: Ensure that the front office area remains clean, tidy, and presentable at all times, reflecting the high standards of our hotel.
  • Guest Requests: Review and respond to guest requests in a timely and efficient manner, ensuring that their needs are met and exceeded.
  • Anticipation and Exceeding Expectations: Anticipate and exceed guest expectations, providing proactive and personalized service to ensure their stay with us is memorable.
  • Collaboration with Departments: Collaborate with housekeeping and engineering departments to ensure that maintenance and cleanliness are prioritized, maintaining the high standards of our hotel.
  • Client Queries and Complaints: Empathetically listen to client queries and complaints, working with colleagues and the Service Manager to find solutions and resolve issues promptly.