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2 months ago
As a Front Office Supervisor with the Shangri-La Group, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities:- Guest Interaction: Develop strong relationships with our guests, understanding their needs and preferences to provide personalized service.
- Operational Efficiency: Oversee the smooth operation of the front office, ensuring that all processes are efficient and effective.
- Cash Handling and Credit Policies: Ensure that all cash handling and credit policies are followed, maintaining the highest standards of integrity and accuracy.
- Team Management: Lead and motivate a high-performing team, promoting a culture of professionalism and excellence.
- Department Maintenance: Maintain a clean, tidy, and presentable front office environment, ensuring that all areas are well-organized and well-maintained.
- Guest Requests: Review and respond to guest requests in a timely and efficient manner, ensuring that all requests are acknowledged and addressed.
- Anticipatory Service: Anticipate and exceed guest expectations, providing proactive and personalized service to ensure a memorable stay.
- Collaboration: Collaborate with housekeeping and engineering teams to ensure that maintenance and cleanliness are prioritized, maintaining the highest standards of quality and service.
- Problem-Solving: Empathetically listen to guest queries and complaints, working with colleagues and the Service Manager to find solutions and resolve issues.