Front Office Supervisor
5 days ago
We are seeking a skilled and experienced Front Office Supervisor to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our fast-paced 5-star hotel environment.
Key Responsibilities
- Develop and maintain positive working relationships with Front Office employees to ensure a warm welcome and exceptional service for our guests.
- Supervise the activities of the Bellmen, ensuring efficient luggage handling and transportation.
- Handle guest messages, mail, and packages with discretion and efficiency.
- Establish and manage the duty roster to meet business needs and ensure adequate staffing levels.
- Stay up-to-date with hotel services and communicate effectively with subordinates to provide accurate information to guests.
- Coordinate guest and administrative transportation requirements.
Requirements
- Minimum 1-2 years' experience in a similar role in a 5-star hotel.
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.
This is an excellent opportunity for a motivated and organized individual to take on a leadership role and contribute to the success of our Front Office team.
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