Team Supervisor

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Key Responsibilities

As a Team Leader at Rotana Hotels & Resorts, you will be responsible for ensuring a seamless guest experience from arrival to departure. This includes:

  1. Guest Reception: Receive guests in a professional and friendly manner, meeting their expectations throughout their stay.
  2. Communication: Maintain effective communication with all related departments to ensure smooth service delivery.
  3. Rate and Occupancy Management: Stay aware of daily rate levels and occupancy levels to provide optimal service.
  4. Team Collaboration: Foster good working relationships with all Front Office employees, with a focus on Front Desk Agents and Guest Services.
  5. Team Supervision: Supervise Front Desk employees, ensuring guests receive professional and friendly service.
  6. Knowledge and Information: Maintain up-to-date knowledge of hotel and local services, providing information and responding to guest queries.
  7. Cashier Closures: Verify all cashier closures of Front Desk Agents at shift end for billing and attachment accuracy.
  8. Guest Registration: Ensure all guest registrations are completed and correspond with Opera PMS guest information.

Requirements

To be successful in this role, you should have:

  • A degree in hospitality with previous experience in the Front Office Department within a hotel.
  • Excellent written and spoken English communication skills.
  • Knowledge of an additional language.
  • Strong interpersonal and problem-solving abilities.
  • Computer literacy and previous experience with Opera are advantages.


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