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Front Office Supervisor
2 months ago
As a key member of the Park Hyatt team, the Team Leader will be responsible for ensuring exceptional guest experiences from arrival to departure. This involves maintaining a professional and friendly demeanor, addressing guest expectations, and providing timely responses to queries.
- Guest Reception and Communication: Receive guests in a courteous and efficient manner, ensuring a seamless transition from arrival to departure.
- Interdepartmental Collaboration: Foster effective communication with all relevant departments to guarantee smooth service delivery and optimize guest satisfaction.
- Rate and Occupancy Management: Maintain awareness of daily rate levels and occupancy levels to inform informed decision-making.
- Front Office Team Management: Supervise Front Desk employees, emphasizing the importance of professional and friendly guest interactions.
- Knowledge and Information Provision: Stay up-to-date with hotel and local services, providing accurate information and responding to guest inquiries.
- Cashier Closure and Accuracy: Verify cashier closures for Front Desk Agents, ensuring accurate billing and attachment procedures.
