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Customer Happiness Executive

3 months ago

Dubai, Dubai, United Arab Emirates Agility Ventures Full time
The Role:You are an expert in customer communication, dedicated to ensuring customer satisfaction. Your role involves handling customer queries through various channels, such as calls, emails, and chat, providing personalized and efficient solutions. Your goal is to deliver exceptional customer experiences through effective communication.

Your Duties:
  • Represent our brand as the primary point of contact, offering outstanding customer support via calls, emails, and chat.
  • Listen attentively to customers' queries, feedback, and concerns, showing empathy and comprehension.
  • Engage customers in positive and friendly conversations to establish rapport and trust.
  • Manage all ongoing cases, including inquiries on packages, operations, payments, and technical issues.
  • Collaborate with teams across departments to address complex issues promptly.
  • Maintain accurate records of customer interactions for future reference.
  • Promote membership products based on customer interest and offer related products as needed.
  • Track order statuses to ensure timely delivery.
  • Update delivery statuses in the Salesforce system.