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Customer Experience Specialist

2 months ago

Dubai, Dubai, United Arab Emirates NATHAN & NATHAN Full time

Job Summary:

NATHAN & NATHAN is seeking a highly skilled and customer-focused professional to join our team as a Customer Happiness Consultant. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities:

  1. Customer Service: Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback in a prompt and professional manner.
  2. Service Navigation: Assist customers in understanding our services, including the Tadbeer program, eligibility criteria, and application process.
  3. Documentation and Application Support: Guide customers through the documentation and application procedures, ensuring accuracy and compliance with regulatory requirements.
  4. Application Processing: Type customer applications through the government portal with accuracy and speed.
  5. Internal Coordination: Coordinate with internal departments to facilitate the smooth processing of customer applications and service requests.
  6. Personalized Support: Provide personalized assistance and support to customers, offering solutions to their specific needs and requirements.
  7. Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback, utilizing the Tadbeer system.
  8. Follow-up and Resolution: Conduct follow-up calls or emails with customers to ensure their satisfaction with the services provided and address any outstanding issues.

Requirements:

  1. Education: High school diploma or Diploma (university certificate) in a relevant field.
  2. Experience: 1-2 years of experience in a similar role, preferably with Tadbeer Center and program.
  3. Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds.
  4. Knowledge and Skills: Knowledge of domestic worker recruitment processes and regulations in the UAE is preferred.