Customer Relationship Management Specialist

6 days ago


Dubai, Dubai, United Arab Emirates Alnaas Advisory Full time
CRM Executive - Ecommerce Strategist

We are partnering with a high growth start-up within the Ecommerce space, looking to appoint someone as a CRM Executive/Manager to lead on all the CRM functions.

Our client is happy to consider candidates from anywhere as long as it is within a 3 hour time difference to Dubai.

Key Responsibilities:
  • Develop and execute CRM strategies to enhance customer engagement and retention using Braze and MoEngage.
  • Manage and maintain CRM systems, ensuring accurate data and effective use of Braze and MoEngage tools.
  • Analyze customer data to identify trends, segment audiences, and tailor communication strategies.
  • Design and implement targeted email marketing campaigns, including content creation and performance analysis.
  • Monitor and report on CRM KPIs and campaign effectiveness, making data-driven recommendations for improvements.
  • Collaborate with marketing, sales, and customer service teams to align CRM efforts with broader business goals.
  • Develop and maintain customer journey maps, ensuring a seamless and personalized customer experience.
  • Address customer inquiries and issues in a timely manner, providing exceptional service and support.
Requirements:
  • 3+ years of experience in CRM management or related roles, preferably with Braze and MoEngage.
  • Proficiency in Braze and MoEngage CRM platforms and email marketing tools.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Experience in creating and executing targeted marketing campaigns and managing customer segmentation.
  • Ability to work independently and manage multiple tasks effectively in a remote setting.
  • Familiarity with customer journey mapping and customer experience best practices.


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