Emirati Talent Acquisition Manager
7 days ago
At ACCS - ARES Customer Care Solutions GmbH, we're on a mission to deliver exceptional customer experiences across the Middle East, Africa, and Asia. As a Customer Marketing Manager, you'll play a pivotal role in shaping our customer-centric approach, driving business growth, and fostering a culture of innovation.
We're a dynamic organization with a strong presence in 17 international markets, serving over 560 million visitors annually. Our diverse team of 45,000+ professionals from 100+ nationalities is united by a passion for excellence and a commitment to customer satisfaction.
Job Summary:We're seeking a marketing-savvy individual with a proven track record of building and growing brands. As a Customer Marketing Manager, you'll collaborate with our business units to develop and execute marketing strategies that drive consumer engagement and business results.
Key Responsibilities:- Develop and implement marketing strategies that align with business objectives and drive consumer engagement.
- Collaborate with cross-functional teams to design and execute content strategies that enhance customer communication metrics.
- Lead media agency relationships, guide business teams on media planning, and optimize channel-wise best practices to deliver high ROI.
- Drive insights-based decision-making through customer and competitor analysis, informing marketing and engagement efforts.
- Lead business analysis, identify opportunities, and develop growth plans to drive revenue and profit.
- Plan and execute Groupwide Customer Marketing campaigns, ensuring delivery on business and brand objectives.
- Analyze and report on campaign performance metrics, transforming them into actionable insights to inform future marketing strategies.
- Strong passion for understanding customers, with excellent analytical skills to spot patterns and insights from data.
- Excellent analytical skills and attention to detail.
- Able to simplify complex strategy into effective communication.
- Able to operate in ambiguity and influence stakeholders across the organization.
- Able to plan, organize, and juggle multiple priorities in an agile environment.
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