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Reservation Executive

3 months ago

Sharjah, Sharjah, United Arab Emirates Al Bustan Full time
A well reputed hotel in Sharjah required "Reservation Agent"

Responsibilities:

  • Engage with guests in a professional and friendly manner, actively listening to their needs and recommending suitable room options.
  • Provide accurate information about room availability, rates, and hotel amenities to assist guests in making informed decisions.
  • Process reservations accurately and promptly in our reservation system, ensuring all relevant details are recorded and confirmed.
  • Collaborate with other departments, such as Housekeeping and Front Desk, to coordinate guest requests and ensure seamless operations.
  • Handle guest inquiries, concerns, and complaints in a courteous and timely manner, striving for effective resolution.
  • Stay up to date with hotel policies, procedures, and promotions to provide accurate and consistent information to guests.
  • Maintain organized records of reservations, cancellations, 'noshows' and special requests, ensuring data integrity and confidentiality.

Requirements:

  • Previous experience in the hospitality industry.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management abilities, with the capacity to handle multiple tasks simultaneously.
  • Attention to detail and accuracy in processing reservations and maintaining records.
  • Proficient computer skills, including experience with reservation software and Microsoft Office Suite.
  • Ability to work well under pressure and adapt to changing circumstances.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as required in a hotel environment.
  • A passion for delivering exceptional service and creating positive guest experiences.

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (required)