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Reception Operations Coordinator

3 months ago

Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time
Role Overview

The Reception Operations Coordinator plays a crucial role in ensuring the smooth functioning of the front office at NMC Hospital. This position is essential for maintaining high standards of guest service and operational efficiency.

Key Responsibilities
  • Supervision and Training: Oversee, mentor, and provide training to front office personnel to enhance their skills and performance.
  • Customer Service Excellence: Ensure all guest-related tasks are executed with precision and timeliness to elevate the overall guest experience.
  • Complaint Resolution: Address customer grievances and special requests with professionalism and care.
  • Staff Scheduling: Organize employee shifts and manage various HR-related responsibilities to ensure optimal staffing levels.
  • Reception Area Management: Maintain a tidy and welcoming environment at the reception area to create a positive first impression.
  • Inventory Control: Monitor supplies and procure office materials, including stationery and informational brochures.
  • Reporting: Compile and present monthly management reports regarding customer feedback, reservations, and cancellations.
  • Budget Management: Oversee the departmental budget to ensure financial efficiency.
  • Record Keeping: Regularly update and maintain files and records for accuracy and compliance.