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Hospitality Concierge
3 months ago
- Reservation Management: Assist clients in securing bookings at various local venues, including dining establishments, businesses, accommodations, and entertainment options.
- Returns and Exchanges: Facilitate product exchanges and returns efficiently and courteously.
- Event Coordination: Support the planning and execution of on-site events such as weddings, trade shows, and corporate gatherings.
- Client Reception: Welcome guests upon arrival and direct them to their respective areas within the facility.
- Query Handling: Address important inquiries and manage customer expectations with professionalism and a friendly demeanor.
- Client Tracking: Maintain records of frequent guests to personalize their experiences based on individual preferences.
- Communication Management: Answer incoming calls and oversee the switchboard operations.