Reception Operations Coordinator

4 weeks ago


Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time
Role Overview

The Front Office Executive at NMC Hospital plays a pivotal role in ensuring exceptional service delivery and operational efficiency.

Key Responsibilities
  • Team Leadership: Oversee, mentor, and train front office personnel to enhance their performance and service quality.
  • Customer Experience: Guarantee that all guest-related activities are executed with precision and timeliness to elevate the overall visitor experience.
  • Issue Resolution: Address customer grievances and accommodate special requests to ensure satisfaction.
  • Staff Management: Organize employee schedules and handle various human resources functions.
  • Reception Maintenance: Uphold a tidy and professional environment in the reception area.
  • Inventory Control: Monitor supplies and procure office essentials, including stationery and informational brochures.
  • Reporting: Compile monthly management reports detailing customer feedback, reservations, and cancellations.
  • Budget Oversight: Manage the departmental financial plan effectively.
  • Record Keeping: Maintain and update files and documentation accurately.


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