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Customer Service
3 months ago
We help people lead longer, healthier lives by protecting them from air pollution and allergens at home, at work and on the go.
At our Swiss Technology Center we develop and produce IoT air measurement devices and air purification systems for private, public and clinical applications.
Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies and health conscious individuals in over 100 countries.
Our mobile air quality -app AirVisual and air quality data platform is used by over 50 million people around the globe.
Our regional sales and service office in Dubai is expanding. Support us as an office manager, customer service and sales administrator.Your Tasks Office ManagementOrganize the Dubai branch with all transactions and processesProactive and timely warehouse managementCoordination with headquarter in SwitzerlandSupport for CRM management (mailings, lead handling)Customer ServiceHandle inbound customer inquiries by email, WhatsApp, phone and in personAddress customer comments, suggestions, complaints, and issuesProvide information on delivery times and stock situationOrder processing (prep.
of purchase orders, order confirmations, shipping documents, and invoices)Track and receive delivered and returned goodsCreate and maintain customer information and records in our CRM/ERP systemSupport sales staff to process and initiate sales transactionsSupport research and response to RFPs and tendersCreate reports contact and sales activity reports Our RequirementsCompleted administrative/commercial/technical education (or similar)Proven experience within a Customer Service department and in office management or assistance, preferably within an international organization.
Minimum 5 yearsSelf-confident to discuss and close orders with private and commercial customersTechnical support interestFluent in English and Arabic (native), German or French knowledge is an added valueHome office space availableWork experience in ME region for at least 3 yearsExperienced in using customer service/ERP/CRM toolsStress resistant and reliable personality with very good communication skills internal and externalOpen-minded, flexible, and service-oriented with excellent problem-solving ability.
Valid UAE driving licenseOnly candidates currently residing in the UAE will be considered No applications via WhatsApp. Please use the application-link Our Offer Regular working hours in home office Work in small team with flat hierarchyTraining from and direct access to product experts from Swiss headquartersRepresent best-in-class air quality monitoring and air purification systems for residential, commercial and healthcare settings#J-18808-Ljbffr