Customer Success Specialist

3 months ago


Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full time
  • Actively engaging in new businessdevelopment opportunities by cold calling, prospecting andgenerating new leads.
  • Coordinate with thetariffs and pricing section to request price adjustments based onmarket price elasticity to ensure continuedpatronage.
  • Provide performance appraisal forsales staff and recommend the firing or promotions as the case maybe.
  • Summarize and present sales performanceversus targets to seniormanagement.
  • focus on the effort tosell packaging materials to a customer or to get repeat orders fromexisting clients.
Responsible for developing sales with new customers and existingclients across a variety of developed market sectors. Identify,build and nurture new customers who have demand for the company sproducts. Achieving the set sales targets, maximize profitabilityand maintain strong business relationships with an establishedcustomer base by promoting, selling & securing ordersthrough a relationship-basedapproach.* Activelyand successfully executes the sales process in terms of own leadgeneration; market intelligence solutions; negotiations and dealclosures for both new and existing customers and ensuring achievingset targets.*Identifies and targets new customers and new sales opportunities,initiates action plan to approach and secure new business for thecompany. Monitor customer accounts within the existing allocatedcustomer base to ensure that sales potential is fullyexploited.* Bringconsultative approach to sales by using knowledge of product trendsand opportunities to develop manufacturing strategies tailored toclient s needs.*Maintain a solid relationship with key customers, ensure thesatisfaction of customers by monitoring service level agreements ,customer complaints, inquiries and any other related customerissues, and lead the customer complaints handlingprocess.* Maintainaccurate records of all sales activities, customer needs andprepare regular forecasts/sales report to enable effective forwardplanning.
  • *Provide analytical support to evaluate potential price changes.Coordinates and facilitates sales plans services by establishingcontact and developing relationships withprospects

Skills :covers and packaging,packaging design,label and packagedesign,offset printing



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