Rb-home Finance

4 months ago


Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

RB-Home Finance - Customer Service - Customer service officer (Outsource)

**Role**:Customer Service Officer
**Location**: Dubai

**Role Purpose**:
**Deliver Excellent customer service in accordance with agreed standards**

**Key Accountabilities of the role**
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies

**Specialist Skills / Technical Knowledge Required for this role**:

- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem solving skills
- Excellent communication skills
- Excellent Decision making skills

Job ID 300002267341482


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