Customer Success Manager

7 months ago


Abu Dhabi, United Arab Emirates Group 42 Full time

Overview:
**AIQ** is a new joint venture company between ADNOC and Group 42, which focuses on developing artificial intelligence technologies in the United Arab Emirates.
**AIQ** embodies an innovative and entrepreneurial spirit that embraces challenges to push boundaries and seeks to welcome professionals to its team that share the desire to make meaningful and impactful contributions to its mission. Always on the cutting edge of technology,
**AIQ** provides its talent all the opportunities to thrive and excel. Working at AIQ includes dealing with massive data sets, an AI infrastructure that is powered by the latest NVIDIA GPU cloud computing platform and access to limitless computing, storage and network resources.

**Responsibilities**:
**Responsibilities**
- Proactively participates in Go-to-Market activities at industry, territory and account level to support Sales and drive pipeline generation
- Hires, develops and retains pre-sales & customer-success professionals with the necessary AI, solutioning and domain skills to drive AIQ business forward.
- Directly manages day to day activities of pre-sales & customer-success staff, sales and customer success support activities.
- Determines utilization of staff and resources to achieve sales and retention goals.
- Assigns areas of responsibility across team, including sales and customer success assignments or product specialty.
- Responsible for consistent team-wide delivery of AIQ technology and solution-messages to customers in sales engagements and to drive customer success in post-sales engagements.
- Provides overall leadership on initiatives and projects.
- Coordinates with other business units & geographies to share best practices and approaches.
- Ensures adherence to sales & retention plans and strategies.
- Assists and identifies key accounts, emerging technologies, and initiative areas to determine strategies that maximize revenue and minimize customer dissatisfaction.
- Makes decisions for team in support of regional goals and objectives, referring to upper management on major issues.
- Analyzes cost and effort of pre-sales & customer-success support.
- Supports and reinforces best practices, with heavy emphasis on sales & customer-success methodologies and consistency across the team.
- Works with sales management to manage the delivery of pre-sales Proof of Concept/Value engagements and to improve adoption in post-sales activities/engagements.
- Develops business cases on AIQ technology & solutions and calculates value for the customers.
- Follows news/trends of AIQ market to execute/fit AIQ solutions and technology with business focus, leading initiatives such as marketing campaigns, sales initiatives, etc.
- Ensures team-wide participation in activities that provide a strong transition to post-sales process and customer adoption.
- Supports establishing a channel & alliances network by working together with partners on joint-value creation and joint ventures.
- Supports Marketing activities as a key-note speaker.
- Administers all company policy and practices for employees in their organization.
- Helps identify and communicate approaches to R&D and product management to improve AIQ offerings and internal processes to meet new requirements in the market.

Qualifications:
**Educational Requirements & minimum experience**:

- Bachelor's degree, preferably in Computer Science, or quantitative field.
- Related master’s degree preferred.
- 8- 10 years’ experience in relevant function and ~ 3 years at Manager level.

**Minimum Experience & Knowledge & Skills**:

- Typically requires fifteen years of experience in a technical pre-sales & customer-success support and/or leading technical customer relationship activities.
- Ten years in a leadership role with five years in a formal management role.
- Knowledge of advanced selling and customer success methodologies and practices.
- Knowledge of company’s Marketing concepts.
- Excellent AI Platform and use-cases understanding across domains: Oil & Gas, Energy, Utilities and Manufacturing.
- Excellent solutioning skills to solve complex business problems across Oil & Gas, Energy, Utilities and Manufacturing.
- Excellent interpersonal, oral and written communication, organizational, leadership, and decision-making skills.
- Ability to develop a clear business direction.
- Ability to lead and motivate a nationwide team, develop creative solutions to complex problems.
- Ability to work and learn independently.
- Demonstrated ability to interact productively with all levels of staff.
- Extensive travel required.



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