Customer Retention Specialist

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Tanfeeth Full time

Job Summary:

Tanfeeth is seeking a skilled Customer Retention Specialist to join our team. As a key member of our organization, you will be responsible for retaining Personal Finance customers and reducing attrition by monitoring, negotiating, and convincing individual customers not to terminate their relationship with the bank and the organization.

Key Responsibilities:

  • Meet with customers in branches to apply for Liability Letters and retain them with EI.
  • Monitor, negotiate, and convince individual customers not to terminate their relationship with the bank and the organization.
  • Answer questions regarding billing, product features, and available support.
  • Provide back-up documentation and periodical reporting.

Requirements:

  • Minimum 3+ years of banking experience in Sales/Customer Service.
  • Knowledge of core banking systems and products.
  • Personal finance experience is preferred.
  • Bilingual speaker – English and Arabic both mandatory.
  • Graduation – Bachelor's degree.


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