Sales Manager GCC and Government

4 weeks ago

ras al khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
Analysis local market trends and competitor activity to identify business leads. Implements sales action plans related to market areas. Develop customer accounts and travel within the local area to drive business to increase market/customer share in all revenue streams. Negotiate room rates/packages with corporate clients. Produce accurate and timely reports that meet the needs of the Director of Sales including the reporting of appointments, calls made and business lead. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner. Proactively prospecting new accounts for the hotel and follow the sales process through to convert into ‘producing’ accounts. Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity. Maintain up-to-date activity and rate information for each account. Answer customer queries in a prompt and professional manner Conduct daily sales calls. Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team. To actively support both: the Assistant Sales Manager and Sales Co-coordinator to carry out their roles effectively (i.e. by ensuring there are enough sales kits available for the week, etc) Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. Ensure property rates sheets are accurate at all times. Communicate any obstacles to completing action plans to Director of Sales To arrange and manage familiarization / educational trips in line with business needs.
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