Sales Manager GCC and Government

1 month ago

Ras Al Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • Analysis local market trends and competitor activity to identify business leads.
  • Implements sales action plans related to market areas.
  • Develop customer accounts and travel within the local area to drive business to increase market/customer share in all revenue streams.
  • Negotiate room rates/packages with corporate clients.
  • Produce accurate and timely reports that meet the needs of the Director of Sales including the reporting of appointments, calls made and business lead.
  • Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
  • Proactively prospecting new accounts for the hotel and follow the sales process through to convert into ‘producing’ accounts.
  • Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity.
  • Maintain up-to-date activity and rate information for each account.
  • Answer customer queries in a prompt and professional manner
  • Conduct daily sales calls.
  • Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
  • To actively support both: the Assistant Sales Manager and Sales Co-coordinator to carry out their roles effectively (i.e. by ensuring there are enough sales kits available for the week, etc)
  • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
  • Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
  • Ensure property rates sheets are accurate at all times.
  • Communicate any obstacles to completing action plans to Director of Sales
  • To arrange and manage familiarization / educational trips in line with business needs.

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