Principal Customer Success Manager
1 week ago
Talent Pal is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the success of our Enterprise Business Agreements (EBA) with our valued clients.
Key Responsibilities- Account Management: Act as the single point of contact for Talent Pal within EBA accounts, focusing on success in the post-sale cycle.
- Customer Success Planning: Develop and implement post-sale customer success plans and strategies, working closely with an extended account team.
- Value Delivery: Utilize your expertise in Programme Value and Change Management to maximize impact and business value for our clients.
- Relationship Building: Establish and maintain meaningful relationships with key stakeholders within our select group of named accounts.
- Documentation and Reporting: Create and maintain Enterprise Customer Success documentation, including Success Planning, Value Management Plans, Salesforce reports, and Quarterly Business Reviews.
- A minimum of 5 years of experience in customer-facing organizations or in Sales/Post Sales roles.
- Experience collaborating within globally matrixed organizations.
- Motivated and integrity-focused with empathy for customers and a passion for delivering customer outcomes.
- Ability to travel (20-30%).
- 5 years of experience in the AEC Design or Construction Industry or within a PreSales or Post Sales role within a Technology Partner aligned to these markets.
- Competitive compensation package, including base salaries, discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
- A culture of belonging and an equitable workplace where everyone can thrive.
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Digital Project Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Director
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Senior Account Manager
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Senior Account Manager
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Customer Success Director
2 weeks ago
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Senior Director of Customer Success
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Customer Success Manager
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