Growth Services Program Manager

6 days ago


Dubai, Dubai, United Arab Emirates Pearson Full time

About the Role

The Growth Services Program Manager - Client Success is a key member of the Pearson team, responsible for the successful implementation and maintenance of client programs. As the principal communication channel between the client and the Growth Services team, this role ensures client satisfaction with delivered services.

Key Responsibilities

  • Client Management
    • Maintain strong relationships with clients, ensuring client satisfaction with delivered services
    • Maintain working relationships with internal teams, including Growth Services Operations, Finance, Software Development, Customer Services, and others
  • Contract Fulfillment
    • Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment, including successful contract implementation and continued compliance with contracted service standards
  • Implementation and Launch
    • Organize requirements meetings
    • Coordinate gap resolutions
    • Manage implementation schedule
    • Frequent client face time
  • Requirements and Qualifications
    • BS or BA or equivalent experience
    • 3+ years of experience in project management, business development, account management, or related area
    • Ability to travel up to 15%
    • PMI certification is a plus

Desired Skills and Abilities

  • Strong Customer Service focus, including experience in balancing the needs of internal and external clients
  • Outstanding written, verbal, and interpersonal communication skills
  • Must possess leadership, problem-solving, time-management, planning, and project-management skills
  • Experience managing professional services contracts
  • Influencing others/relationship building


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