Customer Success Manager

1 week ago


Dubai, Dubai, United Arab Emirates ORACLe Full time
Job Description

As a Customer Success Manager for Construction Engineering at Oracle, you will play a critical role in ensuring the long-term success of our customers. Your primary objective will be to develop and maintain strong, strategic relationships with key decision-makers within our customer base.

Key Responsibilities:
  • Develop and Execute Customer Success Plans: Collaborate with customers to understand their business objectives and develop tailored plans to ensure they achieve their desired outcomes.
  • Provide Proactive Support: Act as a trusted advisor to customers, providing guidance and support to help them maximize the value of Oracle's solutions.
  • Identify and Pursue Growth Opportunities: Work closely with customers to identify new business opportunities and develop strategies to drive growth and expansion.
  • Manage and Mitigate Risk: Proactively identify and mitigate potential risks that could impact customer success, ensuring seamless delivery of Oracle's solutions.
  • Communicate Effectively: Develop and maintain strong communication channels with customers, ensuring timely and effective issue resolution and issue escalation.
  • Collaborate with Cross-Functional Teams: Work closely with internal teams, including Sales, Marketing, and Product Development, to ensure alignment and effective execution of customer success initiatives.
  • Measure and Report Success: Develop and track key performance indicators (KPIs) to measure customer success, providing regular reporting and insights to stakeholders.

Requirements:

  • Proven experience in customer success, account management, or a related field.
  • Strong understanding of the construction engineering industry and Oracle's solutions.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.


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