Senior Director of Customer Success

7 days ago


Dubai, Dubai, United Arab Emirates Cvent Full time
About This Role

We are seeking a highly experienced Senior Director to lead our customer success efforts at Cvent. As a key member of our leadership team, you will be responsible for driving strategic growth and operational efficiency across our customer base.

Key Responsibilities
  • Customer Success Strategy
    • Develop and execute a comprehensive customer success strategy to drive growth, retention, and customer satisfaction.
    • Collaborate with senior leadership to identify key customer segments and develop targeted initiatives to meet their needs.
  • Project Management
    • Lead and manage a portfolio of strategic projects to drive business outcomes and customer success.
    • Build and manage a team of project managers to ensure timely and effective project delivery.
  • Team Leadership
    • Lead, manage, and coach a team of customer success professionals to ensure they have the skills and resources needed to succeed.
    • Develop and implement training programs to enhance team capabilities and drive customer success.
  • Business Operations
    • Develop and implement business processes and tools to drive operational efficiency and effectiveness.
    • Collaborate with cross-functional teams to identify and implement process improvements.
Requirements
  • Education
    • Bachelor's degree in Business, Finance, or Technology.
    • MBA or equivalent experience preferred.
  • Experience
    • 15+ years of total work experience, with 7-10+ years of strategy or management consulting experience with a top-tier firm.
  • Skills
    • Strong analytical and problem-solving skills, with the ability to compile, analyze, and present data in a concise manner.
    • Exceptional written and interpersonal communication skills, with the ability to interact with senior leaders, junior team members, and external partners.
    • Ability to think strategically and pivot between short-term and long-term goals, with a focus on driving business outcomes.


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