Senior Director of Customer Success
7 days ago
We are seeking a highly experienced Senior Director to lead our customer success efforts at Cvent. As a key member of our leadership team, you will be responsible for driving strategic growth and operational efficiency across our customer base.
Key Responsibilities- Customer Success Strategy
- Develop and execute a comprehensive customer success strategy to drive growth, retention, and customer satisfaction.
- Collaborate with senior leadership to identify key customer segments and develop targeted initiatives to meet their needs.
- Project Management
- Lead and manage a portfolio of strategic projects to drive business outcomes and customer success.
- Build and manage a team of project managers to ensure timely and effective project delivery.
- Team Leadership
- Lead, manage, and coach a team of customer success professionals to ensure they have the skills and resources needed to succeed.
- Develop and implement training programs to enhance team capabilities and drive customer success.
- Business Operations
- Develop and implement business processes and tools to drive operational efficiency and effectiveness.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Education
- Bachelor's degree in Business, Finance, or Technology.
- MBA or equivalent experience preferred.
- Experience
- 15+ years of total work experience, with 7-10+ years of strategy or management consulting experience with a top-tier firm.
- Skills
- Strong analytical and problem-solving skills, with the ability to compile, analyze, and present data in a concise manner.
- Exceptional written and interpersonal communication skills, with the ability to interact with senior leaders, junior team members, and external partners.
- Ability to think strategically and pivot between short-term and long-term goals, with a focus on driving business outcomes.
-
Customer Success Director
6 days ago
Dubai, Dubai, United Arab Emirates myGwork Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team at myGwork as a Customer Success Manager. This is a unique opportunity to leverage your expertise in customer success management to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and Execute Customer Success Strategies: Design and...
-
Senior Art Director, MEA
1 week ago
Dubai, Dubai, United Arab Emirates PARK Senior Villas Chandler Full timeAbout the RoleWe are seeking a highly skilled Senior Art Director to join our team at PARK Senior Villas Chandler. As a Senior Art Director, you will be responsible for conceptualizing and executing innovative visual solutions that drive business results.Key ResponsibilitiesDevelop and implement creative strategies that align with our business objectivesLead...
-
Customer Success Director
2 weeks ago
Dubai, Dubai, United Arab Emirates myGwork Full timeAbout the RoleWe are seeking a highly experienced Customer Success Manager to join our team at myGwork. As a key member of our organization, you will be responsible for driving customer satisfaction and retention.Key ResponsibilitiesCustomer Success Management: Develop and execute customer success strategies to ensure high levels of customer satisfaction and...
-
Customer Success Director
2 weeks ago
Dubai, Dubai, United Arab Emirates myGwork Full timeWe are seeking a highly skilled Customer Success Manager to join our team at myGwork.The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through strategic account management.Enterprise Software ExpertiseRetail Business AcumenCloud Technology KnowledgeService Delivery...
-
Senior Customer Success Consultant
1 week ago
Dubai, Dubai, United Arab Emirates Mheducation Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Customer Success Consultant to join our team at Mheducation. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our Higher Education customers, ensuring they derive maximum value from our digital solutions and...
-
Digital Project Manager
1 week ago
Dubai, Dubai, United Arab Emirates ACCS - ARES Customer Care Solutions GmbH Full timeJob DescriptionCompany OverviewACCS - ARES Customer Care Solutions GmbH is a digital service provider that offers tailored solutions for companies at a subscription-based model and with fixed payment plans. We are expanding our services to other countries and are looking for a skilled Digital Project Manager - Customer Success to join our team.Job SummaryWe...
-
Senior Sales Channel Director
1 week ago
Dubai, Dubai, United Arab Emirates Tampa Gardens Senior Living Full timeAbout the RoleThe Senior Sales Channel Executive will assist and work closely with the Sales Channel Manager across all channels to maximize revenue opportunities for the group's luxury properties in South East Asia. The main responsibilities will include, nurturing existing leads, establishing business partnerships, networking, coordinating and attending...
-
Customer Success Manager
4 hours ago
Dubai, Dubai, United Arab Emirates Infinite Uptime Full timeCustomer Success ManagerFull-Time | Infinite Uptime EMEA | 10 yearsKey Responsibilities:Drive business value with customers through strategic partnershipsExpand existing accounts through consultative sales approachesMeasure and demonstrate the return on investment of our solutionsCollaborate with senior management to create value-added initiativesDevelop a...
-
Senior Account Manager
1 week ago
Dubai, Dubai, United Arab Emirates Moro Hub Full timeAbout the RoleMoro Hub is seeking a highly skilled Senior Account Manager - Customer Success to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of key accounts, ensuring their success with Moro products and services.Key ResponsibilitiesDevelop and Implement Customer Success Strategies: Develop and...
-
Senior Account Manager
1 week ago
Dubai, Dubai, United Arab Emirates Moro Hub Full timeAbout the RoleMoro Hub is seeking a highly skilled Senior Account Manager - Customer Success to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of key accounts, ensuring their success with Moro products and services.Key ResponsibilitiesDevelop and Implement Customer Success Strategies: Develop and...
-
Director of Customer Experience
1 week ago
Dubai, Dubai, United Arab Emirates Vrinda Global Full timeJob Title: Director of Customer ExperienceLocation: GlobalJob Summary: We are seeking an experienced and strategic Director of Customer Experience to lead and manage our customer-centric initiatives. The ideal candidate will have 14+ years of experience in CRM, with a proven track record in developing and executing customer-centric strategies that drive...
-
Dubai, Dubai, United Arab Emirates PARK Senior Villas Chandler Full timeAbout the RoleWe are seeking a Senior Director, People to partner with us in building a generation-defining consumer tech company. The ideal candidate will be ready to take on such a challenging yet exciting task; a dynamic leader with a proven track record in high growth environment human resources, capable of driving organisational excellence and enhancing...
-
Senior Sales Director
2 weeks ago
Dubai, Dubai, United Arab Emirates Motivate Media Group Full timeKey Responsibilities:As a key member of the Motivate Media Group team, the Senior Sales Director will be responsible for driving new business opportunities in the GCC region. This includes creating and executing sales strategies to meet monthly and quarterly revenue targets.The ideal candidate will have a proven track record in selling content solutions and...
-
Dubai, Dubai, United Arab Emirates Chainalysis Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Solutions and Success to lead our EMEA South team. As a key member of our leadership team, you will be responsible for driving customer satisfaction, retention, and revenue growth through effective leadership, strategic planning, and execution of the whole customer...
-
Senior Legal Director
1 week ago
Dubai, Dubai, United Arab Emirates Manpower Professional Full timeJob Summary:We are seeking a highly skilled and experienced Senior Legal Director to join our team at Manpower Professional. As the Head of Legal, you will be responsible for managing contractual and compliance matters across multiple businesses within our group.Key Responsibilities:Manage relationships with external counsel and provide expert legal advice...
-
Cloud Customer Success Strategist
6 days ago
Dubai, Dubai, United Arab Emirates myGwork Full timeAbout the RoleAs a Cloud Customer Success Manager at myGwork, you will be the primary point of contact for our Oracle customers, responsible for managing the accountability for both cloud services and customers. You will develop and maintain relationships with senior management across lines of business and third parties, ensuring effective delivery within...
-
Senior Strategy Director
7 days ago
Dubai, Dubai, United Arab Emirates Michael page Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Strategy Director to join our team at Michael Page. As a key member of our leadership team, you will be responsible for developing and implementing strategies that drive business growth and success.Key ResponsibilitiesCollaborate with senior leaders to design and execute business strategies...
-
Senior Strategy Director
7 days ago
Dubai, Dubai, United Arab Emirates Michael page Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Strategy Director to join our team at Michael Page. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive business growth and success.Key ResponsibilitiesCollaborate with senior leaders to design and execute business...
-
Senior Sales Director
2 weeks ago
Dubai, Dubai, United Arab Emirates RADISSON HOTEL GROUP Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Sales Director to join our team at Radisson Hotel Group. As a key member of our sales team, you will be responsible for driving revenue growth and achieving aggressive annual sales targets.Key Responsibilities:Sales Strategy Development: Develop and implement a comprehensive sales strategy...
-
Senior Business Development Manager
1 week ago
Dubai, Dubai, United Arab Emirates PARK Senior Villas Chandler Full timeJob DescriptionPARK Senior Villas Chandler is seeking a highly skilled Senior Proposals Manager to lead and coordinate the preparation, negotiation, and successful finalization of large municipal and industrial proposals in the water and waste sector.Key ResponsibilitiesProposal Preparation: Develop and manage proposals from pre-qualification stage to...