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Front Office Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service, and leading a team of office staff.

Key Responsibilities
  • Front Desk Management: Ensure the front desk is tidy and well-stocked with all necessary stationery and materials, including pens, forms, and informative leaflets.
  • Team Leadership: Train, supervise, and support office staff, including receptionists, security guards, and call center agents, to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Scheduling: Schedule shifts to ensure adequate coverage and minimize downtime.
  • Customer Service: Ensure timely and accurate customer service, handling complaints and specific customer requests in a professional and courteous manner.
  • Emergency Response: Troubleshoot emergencies and take necessary action to resolve issues promptly.
  • Inventory Management: Monitor stock levels and order office supplies as needed to ensure the front office is well-stocked and equipped.
  • Mail Distribution: Ensure proper mail distribution and handling.
  • Financial Management: Prepare and monitor the office budget, keeping track of expenses and costs.
  • Record Keeping: Maintain accurate and up-to-date records of office expenses and costs.
  • Compliance: Ensure that company policies and security requirements are met at all times.
Requirements and Skills
  • Work Experience: Proven work experience as a Front Desk Manager or Reception Manager, preferably in a hotel or hospitality environment.
  • Technical Skills: Hands-on experience with office machines, such as fax machines and printers, and proficiency in MS Office, particularly Excel and Word.
  • Knowledge and Skills: Thorough knowledge of customer service, office management, and basic bookkeeping procedures, as well as excellent communication and people skills.
  • Education: High School diploma; additional certification is a plus.