Benefits Client Relationship Manager

1 week ago


Dubai, Dubai, United Arab Emirates Marsh & McLennan Companies Full time
About the Role

We are seeking a highly skilled Senior Client Relationship Manager to join our team at Marsh & McLennan Companies. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, providing expert advice and guidance on employee health and benefits.

Key Responsibilities
  • Client Relations & Benefits Expertise:
    • Lead relationships with existing and new clients, formulating regional benefits strategies.
    • Develop an in-depth understanding of the regional benefits landscape.
    • Foster strong client relationships, comprehending their business and employee benefits philosophy.
    • Conduct benefits benchmarking against market standards and peer groups.
    • Produce quarterly claims analytics reports, identifying trends and cost drivers to support cost containment measures.
    • Manage the renewal of insured benefits programs and aid in communication to employees.
  • Market Insight & Relationship Building:
    • Gain a deep understanding of insurers' service propositions and capabilities to provide well-informed recommendations to clients.
    • Cultivate and maintain robust relationships within the insurance market.
    • Engage in discussions with underwriters regarding claims and funding for clients.
    • Participate in negotiations on insurer service level agreements for clients.
  • Portfolio Growth & Business Development:
    • Identify prospects through individual relationships, research, and referrals.
    • Explore opportunities for expanding within existing clients.
    • Collaborate with other organizational practices to facilitate cross-selling opportunities.
  • Process Compliance & Financial Targets:
    • Adhere to internal servicing guidelines to ensure excellent customer service.
    • Ensure the accuracy of policy contracts and client documentation.
    • Maintain compliance with policies and regulatory requirements.
    • Achieve individual retention and new business targets.
    • Record and report revenues on a monthly basis.
  • Leadership & Communication:
    • Lead, motivate, and train team members, emphasizing best practices.
    • Maintain proactive communication with internal and external units globally.
    • Generate innovative ideas and proactively address outstanding issues.
  • Ad Hoc Projects:
    • Undertake assigned tasks and projects as directed by senior leadership, meeting agreed-upon timelines.
Requirements
  • Technical experience in Employee Health & Benefits
  • Market knowledge
  • Communication skills
  • Analytical skills
  • Negotiation skills
What We Offer

Marsh & McLennan Companies is committed to providing a dynamic and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for employee health and benefits, we encourage you to apply for this exciting opportunity.



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