Technical Support Professional

1 week ago


Dubai, Dubai, United Arab Emirates Insight Global Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Insight Global. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities

  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Develop and maintain knowledge of new technologies and trends in the IT industry.
  • Collaborate with internal teams to resolve technical issues and improve overall IT services.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least two years of experience in IT support or a related field.
  • Working knowledge of common software and OS packages, including Office365, Windows 7-10, and MacOS.
  • Working knowledge of ITIL-based ticketing systems, Active Directory, basic networking concepts, and collaboration tools.
  • Excellent verbal, written, and interpersonal skills.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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