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Technical Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time

Job Summary:

Talent Pal is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

  • Provide technical support to customers via various communication channels, including phone, email, and remote desktop sessions.
  • Deliver training sessions on our products, covering technical functions, applications, and common faults.
  • Test and confirm reported issues from customers, following our company's procedures and guidelines for remedial action.
  • Prepare technical documentation, including product manuals and training instructions.
  • Proofread technical documents authored by other personnel.
  • Provide development guidance to engineering on new and existing product features.
  • Assist the test and approval departments in comprehensive testing of products.
  • Provide technical support to internal teams, including production engineering, sales, and marketing.
  • Comply with internal procedures and documentation.
  • Submit a monthly report to the global support manager of previous month's activities.

Requirements:

  • General knowledge of generator applications and systems.
  • Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
  • Ability to operate under own initiative as well as possessing strong teamwork skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.