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Technical Support Expert

2 months ago

Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Black Pearl Consult. As a key member of our IT department, you will be responsible for providing exceptional technical support and resolving queries for our clients.

Key Responsibilities

  • Provide technical support and resolve queries via phone, email, and in-person
  • Install, configure, and troubleshoot computer hardware, software, and networks
  • Imaging, installation, and setup of PC equipment
  • Support of HP printers/MFP devices
  • Setup and support of mobile devices
  • Create support documentation and knowledge articles for use by the IT team and the business
  • Participate in ad hoc projects for various clients

Requirements

  • Bachelor's degree in IT or related field
  • At least 5 years of relevant experience
  • Proven track record of providing exceptional technical support and resolving complex queries
  • Excellent knowledge of computer hardware, software, and networks
  • Knowledgeable in database maintenance and system security

About Us

Black Pearl Consult is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients. If you are a highly skilled and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.