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IT Technical Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates The Cigna Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented IT Technical Support Specialist to join our team at The Cigna Group. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our business systems and data management.

Key Responsibilities
  • Business Intelligence and Data Management
    • Collect and process data from various sources within the company, ensuring accuracy and up-to-date information.
    • Develop and maintain reports to provide insights and support business decision-making.
  • IT Troubleshooting and Support
    • Analyze and resolve technical issues related to data management and business systems.
    • Provide technical assistance and training to staff members as needed.
  • Invoice Processing and Management
    • Process and manage invoice payments for CRM and related systems.
Requirements
  • Technical Skills
    • Intermediate to advanced Excel skills, including VLOOKUP and Pivot Tables.
    • SQL background, including writing queries and procedures.
    • VBA skills and other programming skills for automation are a plus.
  • Business Acumen
    • Understanding of business systems, including CRM.
    • Analytical mindset with strong attention to detail.
    • Self-starter with a proactive approach to improving processes and suggesting improvements to the team.
Preferred Qualifications
  • Language Skills
    • English language proficiency at a business level or above.
  • Additional Qualifications
    • Experience working in a similar role or industry.
Benefits
  • Competitive Compensation and Benefits Package
    • Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Professional Growth and Development
    • Opportunities for career advancement and professional growth within the company.
About The Cigna Group

The Cigna Group is a leading provider of health insurance and related services. We are committed to delivering high-quality services and products to our customers, and we are seeking a highly skilled and dedicated IT Technical Support Specialist to join our team.