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Technical Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Dice Full time
Job Description

Job Summary:

Dice is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their computer systems and software are running smoothly and efficiently.

Key Responsibilities:

  • Technical Support: Provide technical assistance to customers via phone, email, or in-person, resolving hardware and software issues in a timely and professional manner.
  • Problem-Solving: Analyze and diagnose complex technical problems, using technical databases and collaborating with colleagues to find solutions.
  • Documentation: Maintain accurate and detailed records of customer interactions, including problem resolutions and follow-up actions.
  • Communication: Effectively communicate technical information to customers, both verbally and in writing, ensuring they understand the solutions and any necessary actions.
  • Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless customer support and to identify areas for process improvement.
  • Continuous Learning: Stay up-to-date with the latest technology trends, products, and services, attending training sessions and workshops as needed to enhance technical skills and knowledge.

Requirements:

  • Technical Expertise: Proficiency in Microsoft 365/Windows OS, Microsoft Edge, Microsoft SharePoint Online, Microsoft Dynamics 365 Customer Service, and other relevant software and systems.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to customers in a clear and concise manner.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
  • Teamwork: Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.