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Technical Helpdesk Professional

2 months ago

Dubai, Dubai, United Arab Emirates Dice Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Dice. As a Technical Helpdesk Professional, you will be responsible for providing timely and effective solutions to technical issues reported by end-users.

Key Responsibilities

  • Provide technical support and troubleshooting services to internal stakeholders through various channels.
  • Administer and maintain all internal software systems and processes to ensure optimal performance.
  • Identify and analyze root causes of technical problems and develop effective solutions.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.
  • Develop and maintain user guides and documentation to educate end-users on IT systems and processes.

Requirements

  • 1-3 years of experience in a Support/Helpdesk role or comparable relevant work experience.
  • Technical proficiency with both macOS and Windows operating systems.
  • Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence).
  • Familiarity with networking concepts and protocols.
  • Exceptional communication, interpersonal, listening, and problem-solving skills.
  • Ability to prioritize various responsibilities and multitask when needed.
  • Meticulous attention to detail.

Job Details

Location: New York, NY

Job Type: Contract

Salary: $22.50 per hour

Work Hours: 9am to 6pm

Education: Bachelor's degree

Equal Opportunity Employer: Dice is an equal opportunity employer and welcomes applications from diverse candidates.