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Restaurant Service Director

2 months ago

Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

Job Summary:
We are seeking a skilled and experienced Food & Beverage Operations Manager to oversee the food and beverage service operations in our establishment, Rotana Hotels. The ideal candidate will ensure high-quality customer service, lead a team of wait staff, and contribute to a memorable dining experience for our guests.

Key Responsibilities:
1. Supervise and coordinate the activities of wait staff, ensuring smooth and efficient service, including managing table assignments, seating arrangements, and ensuring timely delivery of food and beverages.
2. Train new employees on service standards, menu items, and customer interactions, emphasizing the importance of providing exceptional customer service and ensuring a positive dining experience.
3. Handle customer inquiries, complaints, and special requests promptly and professionally, resolving issues in a fair and courteous manner.
4. Monitor dining areas to ensure cleanliness, proper setup, and adherence to health and safety regulations, maintaining a high level of quality and attention to detail.
5. Collaborate with the kitchen staff to ensure timely and accurate delivery of food orders, maintaining open communication and ensuring seamless service.

Candidate Requirements:
1. Proven experience as a Food & Beverage Operations Manager or similar role in the food and beverage industry, preferably in a high-end hotel or restaurant setting.
2. Exceptional customer service skills and the ability to handle difficult situations with tact and diplomacy, ensuring a positive experience for all guests.
3. Strong leadership and communication abilities to effectively manage a team of wait staff, providing guidance, support, and feedback to ensure excellent service.
4. Knowledge of food and beverage operations, including menu items, serving techniques, and wine pairings, with a focus on providing a memorable dining experience for guests.
5. Attention to detail and a focus on providing exceptional customer service, ensuring a high level of quality and satisfaction for all guests.