Restaurant Operations Manager
5 days ago
Drive Employee Engagement strategies and promote a positive culture and effective environment for a large team.
Key Responsibilities:
- Lead, coach, and mentor team members to support their success and development.
- Oversee the guest experience, ensuring service quality and consistency, as reflected in Medallia, LQA results.
- Proactively review hotel products, services, and procedures to uphold and evolve our offering.
- Execute global programs, initiatives, and projects as assigned globally.
- Manage key financial metrics including expense management and profitability analysis to achieve the Hotel's budget performance.
- Stakeholder management with ownership, external suppliers, and internal teams, including communication, reporting, and budget management.
- Participate in and develop staff training programs and development plans to minimize staff turnover and maintain high morale, with particular emphasis on individuals qualifying for future advancement.
- Meet with the Director of Food & Beverage regularly to communicate all Food & Beverage activities and results of the Food & Beverage meeting or any other related issues.
- Actively network within the community to attract potential candidates for recruitment purposes.
- Prepare reviews and development plans and take appropriate personnel-related action (i.e., hire, commend, discipline, evaluate, etc.) with staff as required.
- Conduct oneself in a professional manner at all times.
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a world-renowned hospitality company that offers exceptional service and luxurious amenities to its guests. As a Restaurant General Manager, you will be part of a dynamic team that is dedicated to providing an unforgettable experience for our guests. If you are passionate about delivering exceptional service and leading a team of talented individuals, we encourage you to apply for this exciting opportunity.
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